Last Updated: 10 October, 2024

This Refund Policy outlines the terms and conditions for requesting and receiving refunds for services and paid features on our adult classified ads website (the “Website”). By using this Website and making a purchase, you agree to this Refund Policy.

1. General Refund Policy

     1. Non-Refundable Services: All payments made for posting ads or accessing premium features on this Website are non-refundable, except where explicitly stated in this policy. We strongly recommend that you review your ad or service purchase details before completing the transaction.

     2. Refund Eligibility: Refunds will only be considered under specific circumstances, such as:

          ● The service or ad you paid for was not delivered as advertised due to a technical error on our part.

          ● The ad was removed prematurely by the Website without a valid reason.

          ● You made a duplicate payment or were charged incorrectly.

2. Circumstances Where Refunds Are Not Provided

We do not provide refunds for the following reasons:

          ● Change of Mind: Refunds will not be granted if you decide you no longer wish to use the service after payment is made.

          ● Violation of Terms: If your ad is removed or your account is suspended or terminated for violating our Terms of Use, you are not eligible for a refund.

          ● Inaccurate Ad Details: You are responsible for ensuring that all information provided in your ad is accurate and complies with Advertising Guidelines on our website. Errors in your ad caused by you are not grounds for a refund.

3. Technical Issues and Errors

If a technical issue occurs that prevents your ad from being posted or displayed as purchased, we will:

          ● First attempt to resolve the issue to ensure your ad is correctly posted.

          ● If the issue cannot be resolved within a reasonable timeframe, you may request a refund or a credit for future use.

4. Refund Process

     1. How to Request a Refund: To request a refund, please contact our customer support team at [email protected]. In your request, include the following:

          ● Your account username or email

          ● Details of the transaction (e.g., payment amount, date of transaction)

          ● A description of the issue or reason for your refund request

     2. Timeframe for Refund Requests: Refund requests must be made within 7 days of the original transaction. Requests made after this period may not be eligible for a refund.

     3. Processing Time: Once we receive your refund request, we will review it and notify you of the outcome within 5-7 business days. Approved refunds may take an additional 7-10 business days to be processed, depending on your payment method or financial institution.

5. Duplicate Charges or Overpayment

If you believe you have been charged twice for the same service or paid more than the advertised price, please contact our customer service team immediately. We will investigate the issue and process a refund for the excess amount if a duplicate charge or overpayment is confirmed.

6. Chargebacks

We encourage you to contact us first if you encounter any issues with your payment or service. If you file a chargeback with your financial institution without contacting us first, your account may be suspended, and the investigation of the issue may take longer to resolve.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes to the policy will be posted on this page and will apply to all transactions made after the date of the update.

8. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: [email protected]
• Phone: 0414 305 905
• Mail: PO Box 2353, Hawthorn VIC 3122

By using this website and making a payment, you acknowledge that you have read and understood this Refund Policy and agree to its terms.